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Shipping & Returns

Shipping Policy

Domestic Shipping:

  • Ace Academic Publishing is not responsible for any loss or damage incurred during shipping.

  • Orders are shipped with USPS or FedEx within 24 business hours after the order placement.

  • A user can opt for one of the shipping methods offered during checkout: regular (up to 10 business days), expedited (up to 6 business days), and 2-Day. Delivery speed rates are applicable solely for deliveries within the 48 US mainland states.

  • ETA is calculated automatically after successful order payment based on the chosen shipping method and may include 1 handling day. Note that 2-Day shipment excludes delivery on weekends and federal holidays.

  • ETA for deliveries to Alaska, Hawaii, Puerto Rico, and other territories outside of the US mainland, as well as APO, FPO, and DPO, can exceed the mentioned rates and is estimated by the mail carrier.

  • We have a 21-day return policy on all items originally purchased with us. Refunds are issued once the item is received by us in its original condition.

  • A restocking fee may apply for items returned later than 21 days after the delivery.

  • We do not provide replacements.

  • Ace Academic Publishing does not cover shipping costs for discretionary returns.

  • If the order is deemed lost in transit, the customer must report the issue to the seller directly within 15 days after the estimated delivery period to request applicable compensation. Otherwise, the seller reserves the right to decline the reimbursement request.

  • Refusal of the package is not a valid method of return, and any return shipping fees incurred by Ace Academic Publishing may be deducted from the final refund.

  • If the item received exhibits signs of damage, the customer must report the issue to the seller directly within 7 days after the item’s delivery. Otherwise, the customer becomes solely responsible for any condition change incurred.

International Shipping:

  • International orders correspond to purchase orders only.

  • Only a standard method of shipment is offered for all international orders. The estimated delivery period may vary from 14 to 20 business days and may be prolonged depending on the destination country.

  • The user covers shipping costs for international shipping.

  • Ace Academic Publishing is not responsible for any damage or loss incurred during international shipping.

  • We ship to Canada, Australia, Germany, and the United Kingdom.

  • When the user buys these products, the user becomes the importer of record and must pay import duties, taxes, and fees when the products arrive in the destination country. The payment of import fees is the responsibility of the importer and is levied based on the laws of the destination into which the products are being shipped.

  • International orders can be returned within 30 days after the delivery. Refunds are issued once the item is received by us in its initial condition.

  • Discretionary returns are entirely at the cost of the user, and Ace Academic Publishing does not cover return shipping. A restocking fee of up to 15% may apply upon the order's return.

Contact Us

For inquiries regarding this Privacy Policy, the practices of our Site, or to request the deletion of your data used on our platform, please get in touch with us at:

 

3031 Village Market Place, Morrisville, NC 27560

contact@aceacademicpublishing.com

Tel: 925-257-0038

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